Aisha SharmaA Brief Overview on Real-time Speech AnalyticsToday, it is expected that when a customer care agent fails to identify a frustrated caller, the software analyzing the call will, but…Jan 4, 2022Jan 4, 2022
Aisha SharmaConversational Customer Support to Deliver Extraordinary Customer ServiceThe conventional approach of delivering customer support has certain drawbacks and it is also not attuned to the objectives of contemporary…Nov 29, 2021Nov 29, 2021
Aisha SharmaHow Enterprise Voice Assistants Have Become a Requisite for the FutureToday, C-suite executives are supported with resources that enable them to work only on key tasks that create value and business for the…Oct 28, 2021Oct 28, 2021
Aisha SharmaHow Conversational AI is Delivering Key Business ResultsToday, Artificial Intelligence (AI) is dominating the headlines and the conversational AI market is driven by a large number of voice…Sep 30, 2021Sep 30, 2021
Aisha SharmaHow Speech Analytics is Demonstrating its Usefulness in the PandemicWith the pandemic continuing to transmit the virus widely and the rapid spread of its different strains, most industries are now getting…Aug 31, 2021Aug 31, 2021
Aisha SharmaHow Intelligent Virtual Assistants are Reimagining the Parameters of Conversational AIAt the onset of the 21st century, the idea of a virtual assistant was totally unheard of. The BPM sector was flourishing, particularly in…Jul 30, 2021Jul 30, 2021
Aisha SharmaHow Voice Biometrics Has Progressed Over the YearsThe rise in the large-scale exploitation of stolen data by skilled imposters is making knowledge-based validation progressively ineffective…Jun 30, 2021Jun 30, 2021
Aisha SharmaAn Essential Guide to Real-time Speech AnalyticsDue to technologies like Artificial Intelligence (AI) and Machine Learning (ML), and with the evolving digital transformation landscape…May 31, 2021May 31, 2021
Aisha SharmaBlending Speech Analytics and Artificial Intelligence to Provide Optimal Customer ExperienceCustomers having a grievance or question often reach out to a firm through social media, email or over the phone. That is why contact…May 31, 2021May 31, 2021
Aisha SharmaWhat is Conversational Virtual Assistant? An Introduction and OverviewEquipped with smart devices and intrinsic curiosity, today’s customers value individualized experiences above everything else. As a result…May 31, 2021May 31, 2021
